Shipping Policy – Serengel


At Serengel, we are committed to providing a seamless and reliable shipping experience for our customers. We offer worldwide shipping to ensure that your luxury gifts arrive safely and on time. Below are the details of our shipping process, estimated delivery times, costs, and policies.
1. Shipping Destinations
Serengel offers domestic and international shipping to most locations worldwide. If we are unable to deliver to your location, you will be notified at checkout.
2. Processing Time
Orders are processed within [X] business days after payment confirmation.
Custom and personalized items may require additional processing time, which will be communicated at checkout.
Orders placed on weekends or holidays will be processed on the next business day.
3. Estimated Delivery Time
Delivery times depend on the destination and selected shipping method. Estimated delivery times are as follows:
Domestic Shipping: [X-X] business days
International Shipping: [X-X] business days (excluding customs processing time)
Please note that these are estimated times and may vary due to carrier delays, customs clearance, or external factors beyond our control.
4. Shipping Costs
Shipping costs are calculated based on the destination, shipping method, and order weight. The exact shipping fee will be displayed at checkout before payment.
Standard Shipping: [X]
Express Shipping: [X]
Free Shipping: Available for orders over [X] in select regions
5. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can track your package through our [Order Tracking Page] or the courier’s website.
6. Customs, Duties, and Taxes
For international orders:
Your order may be subject to import duties, taxes, and customs fees, which are determined by your country’s customs office.
These charges are not included in the product price or shipping fee and must be paid by the recipient upon delivery.
Serengel is not responsible for any delays caused by customs processing.
7. Undeliverable and Lost Packages
If an order is returned due to an incorrect address, refusal to accept delivery, or failure to pay customs duties, the customer is responsible for reshipping fees.
If your package is lost in transit, please contact us at [Insert Contact Email], and we will assist you in locating or replacing your order.
8. Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within [X] days of receiving your package. We will arrange for a replacement or refund upon reviewing the issue.
9. Shipping Restrictions
Some products, such as perfumes and certain electronic gadgets, may be subject to shipping restrictions based on regional regulations. If any restrictions apply, they will be noted at checkout.
10. Contact Us
For any shipping-related inquiries, please contact us:
Email: [info@serengel.com]
Phone: [+61 426 763 154]
Website: https://serengel.com
We appreciate your trust in Serengel and strive to deliver a luxury gifting experience that exceeds your expectations.
This shipping policy is clear, structured, and aligned with your luxury brand, ensuring transparency and customer satisfaction. Let me know if you need any adjustments!