Privacy Policy – Serengel

At Serengel, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your information when you visit our website https://serengel.com and use our services.
By using our website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect different types of information to improve your experience and provide better services.
Personal Data
When you interact with Serengel, we may ask for personally identifiable information, including but not limited to:
Full name
Email address
Phone number
Shipping and billing address
Payment details (processed securely through third-party payment providers)
This data is collected when you place an order, subscribe to our newsletter, contact us via email or our website, or participate in promotions and giveaways.
Usage Data
We may automatically collect information about how you interact with our website, including:
IP address and device information
Browser type and version
Pages visited and time spent on them
Referring website (how you found us)
This information helps us analyze trends and improve user experience.
2. How We Use Your Information
We use your personal data for the following purposes:
To process and deliver orders
To improve our services and personalize your shopping experience
To communicate with you about order updates, newsletters, and special offers (only if you opt-in)
To enhance security and prevent fraud
To provide customer support and respond to inquiries
We do not sell or rent your personal data to third parties.
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyze website traffic.
Types of Cookies We Use
Essential Cookies: Required for core functionality like shopping cart and account login.
Performance Cookies: Help us understand how visitors interact with our site.
Marketing Cookies: Used to personalize ads and promotions.
You can adjust your cookie preferences through your browser settings.
4. How We Protect Your Data
We take security seriously and implement the following measures:
Secure Socket Layer (SSL) encryption for data transmission
Strict access controls to prevent unauthorized use
Regular monitoring and security audits to safeguard data integrity
However, while we take every precaution, no online system can be completely secure. We encourage users to protect their accounts with strong passwords and to be cautious when sharing personal information online.
5. Third-Party Services and Payment Processing
To offer the best shopping experience, we may work with trusted third-party service providers, such as:
Payment processors (e.g., PayPal, Stripe) to securely handle transactions
Shipping partners to ensure timely and reliable delivery
Analytics providers to help us improve website performance
These providers have their own privacy policies governing how they use your data.
6. Your Rights and Choices
You have the right to:
Access your data and request a copy of the personal data we hold about you
Update or correct your personal information
Delete your data from our records
Opt out of marketing emails at any time using the unsubscribe link in our emails
To exercise these rights, please contact us at [Insert Contact Email].
7. Children’s Privacy
Serengel does not knowingly collect data from children under the age of 13. If we discover that a child has provided us with personal information, we will take steps to remove it immediately.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify users via email.
Last updated: [Insert Date]
We encourage you to review this policy periodically to stay informed about how we protect your information.
9. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Email: [info@serengel.com]
Phone: [+61 426 763 154]
Website: https://serengel.com
We are here to ensure that your luxury gifting experience is secure, enjoyable, and seamless.