Frequently Asked Questions

Where do you ship your luxury gifts?

We currently ship exclusively within the United States to ensure fast, reliable, and secure delivery of your curated luxury gifts.

How much is shipping and how long does it take?

We offer flat-rate shipping of $10 on all orders. Orders typically arrive within 10 to 15 business days, depending on your location.

Can I track my order?

Yes. Once your order is processed, you’ll receive a tracking number via email so you can follow your gift’s journey from us to your doorstep.

Can I send a gift directly to someone else?

Absolutely. At checkout, simply enter the recipient’s name and address. No pricing details will be included in the package—only your gift, beautifully presented.

Is gift wrapping included in every order?

Yes. Every Serengel gift comes in our signature luxury box with elegant, minimalist wrapping designed to impress at first glance.

Do you offer personalized or custom gifts?

Not at this time. However, our curated boxes are selected with intention, elegance, and meaning, making every gift feel personal and one-of-a-kind.

What is your return or refund policy?

Due to the delicate and exclusive nature of our gifts, all sales are final. If your item arrives damaged or incorrect, please contact us within 48 hours and we’ll make it right.

Can I include a personal message with my gift?

You can! During checkout, you’ll have the option to leave a short message, which we’ll include on a simple, elegant note card inside the box.

Do you offer corporate or bulk gifting?

Yes, we specialize in thoughtful corporate gifting. Please email us at info@serengel.com for custom packages and volume discounts.

What makes Serengel different from other gift brands?

Serengel blends aesthetic minimalism, thoughtful curation, and emotional depth into every luxury gift. Our mission is simple: turn meaningful moments into timeless memories.